PagPac Pty Ltd (“we” and “us”) is the operator of (www.pagpac.com.au) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain stock levels but from time-to-time we may have an out of stock and we will not be able to fulfil all your items at time of purchase. In this instance, we will hold any products that are in stock. The order will be dispatched as soon as all products are in stock unless advised differently. But, don’t worry, if any part of your order can’t be shipped to you on time you’ll be notified!
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price with shipping cost included to the customer.
3. Warranty and Returns
View our warranty here and returns policy here.
4. Can I pick my order up from you?
Unfortunately, we are unable to offer pick up. However, we use the best delivery methods to ensure that you get your items as quickly as possible – no matter where you are in Australia.
5. Can I send my order to a PO Box?
Unfortunately, not all parts can be shipped to a PO Box. We’ll be in touch if your order is unable to be delivered to your nominated shipping address.
6. Delivery Terms
6.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 10 working days
6.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order provided all products are in stock.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
6.3 Change Of Delivery Address
For change of delivery address requests, we are only able to change the address prior to dispatch. Additional fees may apply.
6.4 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
6.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
6.6 Will all the items in my order be shipped together?
Most orders will be combined into one delivery. However, in some instances you may receive multiple deliveries. We will provide a tracking number for each order.
6.7 How do I track my order?
Once checkout is complete, you’ll receive an email with your tracking number so that you can keep an eye on your order. If you’ve ordered multiple products, you may receive a tracking number for each delivery.
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, you must take it up with the courier immediately. It is not PagPac Pty Ltd’s responsibility to keep products safe during transit. Additionally insurance is available at checkout.
8. Duties & Taxes
8.1 Sales Tax
Relevant sales tax has already been applied to the price of the goods as displayed on the website.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier. Insurance is available for international orders during checkout, all domestic orders include insurance.
10.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim, provided insurance has been purchased.
10.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost, provided insurance has been purchased.
11. Customer service
For all customer service enquiries, please contact us.
Return & Refund Policy
Thanks for shopping at PagPac. If you are not entirely satisfied with your purchase, we’re here to help. Please contact us.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.